Privacy Policy

Information We Collect

We only collect information that helps us respond to you and deliver renovation services well.

• Details you give us directly such as your name, email address, phone number, property location, project description and the service you are interested in.
• Newsletter information including your email address and the topics you choose to follow, plus your preference history.
• Enquiry and project records including correspondence, site notes, photographs you share and documents needed for quotations or financing guidance.
• Technical information such as browser type, device type, approximate region and the pages you visit, collected through standard hosting logs and privacy-respecting analytics.

How We Use Your Information

Your information is used to:

• Respond to enquiries and arrange consultations or site visits
• Prepare quotations, scopes of work and project schedules
• Coordinate trades, deliveries and inspections on your project
• Send newsletter emails you have asked to receive, based on the topics you selected
• Provide warranty documentation and aftercare support
• Maintain business records, prevent misuse and meet legal obligations

We do not sell, rent or trade your personal information to third parties for their own marketing.

Legal Bases We Rely On

Depending on where you live, we rely on one or more of the following grounds to process your information:

• Consent for newsletter emails, which you can withdraw at any time
• Contract when processing information is necessary to quote for or deliver services
• Legitimate interests in running and improving our business responsibly
• Legal obligation where records must be retained under applicable law

Cookies and Similar Technologies

Our website uses a small number of cookies and similar storage to remember preferences and understand which pages are useful. We keep this to a minimum and do not use intrusive tracking.

You can block or delete cookies through your browser settings. Some parts of the site may behave differently if you do.

Sharing Information

We share information only where it is necessary, and only with parties who help us deliver your project or operate our business:

• Vetted trades, suppliers and specialist contractors working on your project
• Service providers such as hosting, email delivery, scheduling and accounting platforms
• Professional advisers, insurers or lenders where you have asked us to assist with financing paperwork
• Authorities where we are legally required to disclose information

Providers acting on our behalf are required to protect your information and to use it only for the purpose we specify.

Data Retention

Enquiry details are kept while we are in contact with you and for a reasonable period afterwards in case you return to the conversation. Project records, warranty documentation and financial records are retained for as long as required to support warranty claims and meet legal, tax and insurance obligations. Newsletter records are kept until you unsubscribe or ask us to remove them.

Keeping Information Safe

We use appropriate technical and organisational measures to protect personal information, including access controls, secure transmission and restricted internal access on a need-to-know basis. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we take the responsibility seriously and review our practices as our business grows.

Your Rights and Choices

Subject to your local law, you may be able to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information we no longer need to keep
• Object to or restrict certain processing, including direct marketing
• Withdraw consent for newsletter emails at any time
• Request that information you provided be transferred to another provider where feasible

To make a request, contact us using the details below. We may need to verify your identity before acting, and we will respond within the timeframe required by applicable law.

Children's Privacy

Our services are intended for adults managing renovation projects. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will remove it.

Links to Other Websites

Our website may link to third-party websites such as map services or financing resources. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing information.

Changes to This Policy

We may update this policy to reflect changes in our practices, services or legal requirements. The revised version will be published on this page with an updated effective date. Continued use of our website or services after an update indicates acceptance of the revised policy.

How to Contact Us

For privacy questions or requests, please reach out using the details below and we will help directly.

• Email: contact@remodelspacehome.com
• Phone: +1 541-647-7274

Full postal details are available on our Contact Us page.